If you have recently changed your computer’s operating system to Windows 8, some users may encounter an error message when trying to connect their HP printer. The reason is because Windows 8 does not support some older (7 years or more) printers, nor does it provide driver updates to rectify this issue.
The list of printers that are no longer supported will be available at the end of this article. You can also go to the HP Web site (www.hp.com/ca/en.html) and search for your printer model. Once you have identified your printer model from their list, go to the “Drivers” section of the product page. If “Windows 8” is found in the dropdown menu of operating systems, your model is supported and you only have to install the driver update. If this option is not on the menu, your printer is unsupported. Fortunately, we can offer you solutions that can help you use your printer nevertheless.
The first step is to run the driver in “compatibility mode”. You can do this by going to the drivers page for your model mentioned above on HPs support site, and download the latest version of the driver. The driver for Windows 7 is preferred. Save the file with the setup.exe. Right-click and select “Compatibility” and then select “Run in compatibility mode» and click “Apply”. Then run the installer.
The second option only works if you have a computer running an earlier version of Windows and it is networked with your Windows 8 computer. Connect your printer to the computer that is running Windows 8. Then open the Control Panel and select “Group Residential” and “Create”. Then select the printer you want to share. It may be that you need to add your computer that is not running Windows 8 to the home group. You can do this by following the same procedure to create it, but selecting “Join” instead.
If none of these methods solve your problem, you may have no choice but to wait until a new driver update becomes available on the HP website, or ultimately, you will need to change your printer completely. Visit our guide to help you choose your next machine.
List of printers that are not supported in Windows 8 HP printers:
- Copyjet M
- serie 2000c
- PSC 370
- PSC 380
- Photosmart serie 100
- Photosmart serie 130
- Photosmart serie 230
- Photosmart serie 1000
- Photosmart serie 1100
- Photosmart serie 1115
- Photosmart serie 1215
- Photosmart serie 1218
- Photosmart serie 1300
- Photosmart serie 7150
- Photosmart serie 7345
- Photosmart serie 7350
- Photosmart serie 7355
- Photosmart serie 7550
- Photosmart serie 7565
- Photosmart serie 7660
- Photosmart serie A530
- Photosmart serie A630
- Photosmart serie A640
- Photosmart series p1000/1000
- Photosmart serie p1100
- Photosmart serie p1115
- Photosmart serie p1215
- Photosmart serie p1218
- Photosmart serie P1315
- Photosmart serie P145
- Photosmart serie P245
- Officejet serie tout-en-un 300
- Officejet serie tout-en-un 330
- Officejet serie tout-en-un 500
- Officejet serie tout-en-un 5100
- Officejet serie tout-en-un 600
- Officejet serie tout-en-un 700
- Officejet serie tout-en-un DC610
- Tout-en-un Officejet serie Lx
- Tout-en-un Officejet serie t
- LaserJet P1009
- Deskjet serie 1000c
- Deskjet serie 1100c
- Deskjet serie 1180c
- Deskjet serie 310
- Deskjet serie 320
- Deskjet serie 3320
- Deskjet serie 3420
- Deskjet serie 3820
- Deskjet serie 6620
- Deskjet serie 510
- Deskjet serie 520
- Deskjet serie 525q
- Deskjet serie 540
- Deskjet serie 550c
- Deskjet serie 560c
- Deskjet serie 560j
- Deskjet serie 560k
- Deskjet serie 5850
- Deskjet serie 6120
- Deskjet serie 6127
- Deskjet serie 630
- Deskjet serie 630c
- Deskjet serie 656
- Deskjet serie 670
- Deskjet serie 680/682c
- Deskjet serie 692
- Deskjet 712c
- Deskjet 722c
- Deskjet 810c
- Deskjet serie 825
- Deskjet serie 850
- Deskjet serie 855c
- Deskjet serie 880c
- Deskjet serie 916c
- Deskjet serie 9300
- Deskjet serie 9600
- Deskjet serie 995c
- Deskjet serie Portable
- Deskjet serie Plus
- Designjet serie 30
- Designjet serie 100
- Designjet serie 110 Plus
- Designjet serie 430 Plus
- Designjet serie 800
- Designjet serie 1050C
- Designjet serie 1055 CM
- Business Inkjet serie 1100
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